What are your reporting timeframes?

Referral acknowledgement within one business day and a suitability decision within two. The initial assessment report reaches the insurer within ten business days of initial worker contact. Progress reporting on the cycle you set, and immediate escalation when something material changes on a claim.

Which schemes do you work under?

NSW workers compensation (Same Employer stream) and NSW CTP.

How do you handle conflicts of interest?

We maintain a conflict of interest register, disclose any connection to a referrer or treating provider in writing at referral, and decline referrals where a conflict cannot be managed.

For Insurers & Case Managers

What you can expect

Speed: referral acknowledged within one business day, worker contact fast, assessment scheduled inside the week wherever possible.
Reports that decide things: findings, barriers, a recommendation and a timeframe. Written by the consultant who did the assessment.
No surprises: if a claim is drifting, you hear it from us early, with a proposed course correction, not in the next scheduled report.
Scheme literacy: certificates of capacity, suitable duties, staged upgrades and the documentation the scheme requires, done properly the first time.

Director led, by design

Redux Rehab is deliberately small. Every referral is worked by a qualified rehabilitation consultant, an AHPRA registered physiotherapist or an ESSA accredited exercise physiologist, with a director accountable for the file. The consultant who assesses is the one who plans and reports, and you always know who is holding your claim.

Approval: Redux Rehab is a SIRA approved workplace rehabilitation provider (Same Employer stream). CTP rehabilitation requires no separate approval.

Referrals that get worked, reports you can act on

What you can expect

Director led, by design

Common questions

Refer a claim